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What They Say… It’s True!

You hear it all the time—this business is family oriented, everyone knows everyone, great work environment, etc. You hear it enough (and experience enough of the opposite) to believe it’s just the… Read More

We’ve Got Goosebumps! CSRs Trained in ‘Chill’

With A/C season right around the corner, America’s Preferred Home Warranty (APHW) wanted to ensure easy communication between contractors and their customer service representatives (CSRs). Enter Andy… Read More

Employee review: A short-termer now choosing to stay

When you’re a single mother of three pursuing a degree, you do what’s necessary to get by. Sometimes that means applying for a job with an unpopular reputation, like customer service at a call center… Read More

Testimonio de empleado: There’s always another step up

We’ve all had the dream where you’ve made it to the top of your field. But did you know it was possible to keep going? Terri Shields started in 2003 as a part time bookkeeper at America’s Preferred… Read More

2-Time Position Pioneer Still Sees Room to Grow

You know a company is doing well when its staff nearly doubles inside of a year. Not only did America’s Preferred Home Warranty (APHW) achieve this with 75 new employees in 2018, but they also added… Read More

One Step Back, Two Steps Forward

It all started when he was walking down the street—literally. LaMont Williams would frequently pass by the home of Mike Sadler on his walks, and one day they struck up a conversation. Eventually it… Read More

Sales? Yes, and Here’s Why

We’ve all heard the taglines to get your interest in sales jobs. “Come make loads of money!” “As easy as saying hello!” “See the sights!” “Be your own boss!” But while sales can be lucrative if… Read More

From Recruited to Recruiting: An Employee’s Point of View

Lynette was working at a call center in Jackson, Michigan, when a friend of hers, Pam, told her about an opportunity at America’s Preferred Home Warranty (APHW). Pam had come to APHW from the same… Read More

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