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Family on the Front Lines: Beth

If there’s one thing we can all agree on these days, it’s the front-line heroes keeping our society going—and many of us have close friends and family members working those front lines. Here is … Read More

Because That’s Just What We Do

Have you ever avoided salespeople? I don’t appreciate a forceful sales pitch either… but not all salespeople are like that. Definitely not Suzann Blades—as far as she’s concerned, friendship is far… Read More

Testimonio de empleado: Never the same day twice

It’s easy to assume that working in a customer care department—where escalated calls go—would be a headache at best. It’s actually quite the opposite. “Our job is to listen, to understand their… Read More

JC 2020 MLK Jr. Medal of Service Recipient

It is an incredible honor to have someone of such integrity among our ranks, such an advocate for equality and enacting change where it’s needed, both among our… Read More

Testimonio de empleado: Opportunities for advancement at APHW

“It was something I never thought I would be doing.” Michelle, a Direct to Consumer (DTC) sales representative for America’s Preferred Home Warranty (APHW), had never imagined she could feel… Read More

What They Say… It’s True!

You hear it all the time—this business is family oriented, everyone knows everyone, great work environment, etc. You hear it enough (and experience enough of the opposite) to believe it’s just the… Read More

We’ve Got Goosebumps! CSRs Trained in ‘Chill’

With A/C season right around the corner, America’s Preferred Home Warranty (APHW) wanted to ensure easy communication between contractors and their customer service representatives (CSRs). Enter Andy… Read More

Employee review: A short-termer now choosing to stay

When you’re a single mother of three pursuing a degree, you do what’s necessary to get by. Sometimes that means applying for a job with an unpopular reputation, like customer service at a call center… Read More

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